Support #1196
PRD: Pin Mailer failed to print
| Status: | Work Completed-End life cycle | Start date: | September 29, 2011 | |
|---|---|---|---|---|
| Priority: | High | Due date: | September 29, 2011 | |
| Assignee: |  Cheang Danniell | % Done: | 100% | |
| Category: | - | Estimated time: | 4.00 hours | |
| Target version: | - | Spent time: | - |
Description
Date: 28 Sep 2011
Problem description:
Problem description:
Problem description:
- Obtained "Service is currently unavailable" error during printing.
- Based on our logs, it is due to the pin mailer printer is not accepting our
print jobs. Thus, we did a printer restart and it prints out successfully.
Problem description:
- The same error occurred during printing.
- Based on logs, the print did not accept the print jobs.
- Further looking into the problem, it is found that this happens during the below scenario
- Admin login into PC, started CAS service and subsequently login to CAS.
- Admin successfully done the first pin gen and logoff from CAS and locked the PC.
- Much later, the same admin unlocked the PC, CAS service is still online.
- Admin login to CAS, perform a pin gen but failed.
- This is due to the network connectivity to printer is continuously searching for connectivity.
- The PC is unable to connect to the printer, causing CAS got error "The printer is not accepting any jobs" .
- Inform CSC on the network connectivity issue during PC lock/unlock process.
- If the PC is pending for printer's connectivity after unlock, perform a full log-off from PC and re-login.