Support #12997
[SCP ID :##6277##] : SESSION EXPIRED | INFOLINE IT SOLUTION SDN. BHD. (CHOO WEI CHUEN)
| Status: | New - Begin Life Cycle | Start date: | May 12, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 0% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
BIB approver unable to approved transaction, when customer click on “Authorization List”, the error prompt “you have left the browser idle for more than 5 minutes''. Please login ( session expired) ”.
Kindly assist to check.
Company Details:
Company Id: 1532
CIF Number: 180085508
Company Name: INFOLINE IT SOLUTION SDN. BHD.
Approver:
User ID: 3071
Username: chooweichuen
Full Name: choo wei chuen
Timestamp:
12/5/2022 10:06:26 AM- 10:17:45 AM
Company Id
1532
Company Name
INFOLINE IT SOLUTION SDN. BHD.
Initiated By
phoebe
Transaction ID
20220511000004604477
Transaction Types
Favourite Interbank GIRO Transfer
Transaction Description
-
Transaction From Account No
1005521000031659
Transaction To Account No
316223676101
Transaction Amount
500,000.00
Total Charges
0.10
Transaction Date
11/05/2022 10:25:59
Effective Date
11/05/2022 10:25:59
Transaction Status
Pending
Host Error Reason
-
Beneficiary Bank Name
HSBC Bank
Beneficiary Name
INFOLINE IT SOLUTIONS SDN BHD
Beneficiary Email
-
Payment Type
-
Payment Reference
AGRO TRF TO HSBC 5
Reference No.
20220511000004604477
log file can be found at staging server