B - Production Support » Agrobank Support

March 30, 2020

13:30 Support #10706 (Pending Customer Feedback): [SCP ID :##5287##] : Transaction status issue

Balqis,Mar 25, 2020 09:34 AM:-
We found that this issue also occurs in BIB environment.
Solution:
We save the ... Zahir Abd Latif

13:07 Support #10702 (Pending Customer Feedback): [SCP ID :##5286##] : Reason on “Insufficient fund” is...

Stephanie, Mar 17, 2020 04:46 PM:-
Root cause:
Issue is caused by error message not stored in database.
... Zahir Abd Latif

March 20, 2020

15:37 Support #10710 (Work Completed-End life cycle): [SCP ID :##5290##] : Cuba beli Takaful online tap...

Hi,
Kindly attend below request:
Please help to check.
!https://support.penril.net/inlineimages/WorkOrder/Mar2... Zahir Abd Latif

March 19, 2020

11:15 Support #10706 (Closed - End of life cycle): [SCP ID :##5287##] : Transaction status issue

Hi,
Kindly attend below request:
Please check below issue:
!https://support.penril.net/inlineimages/WorkOrder/... Zahir Abd Latif

March 17, 2020

10:34 Support #10702 (Closed - End of life cycle): [SCP ID :##5286##] : Reason on “Insufficient fund” i...

Hi,
Kindly attend below request:
Reason on “Insufficient fund” is not reflected in IBAM for transactions via Mult... Zahir Abd Latif

March 13, 2020

12:15 Support #10681 (User Acceptance Test): [SCP ID :##5275##] : Approve LHDN, session expired

*Reported Issue:*
The system throws "Session Expired" when the approver approves LHDN transaction.
*Root Cause*
... Siti Balqis Othman

March 12, 2020

11:48 Support #10689 (User Acceptance Test): [SCP ID :##5277##] : rename demo navigation

Change the label for demo link from AGRONet to AGRONetBIZ. Siti Balqis Othman

11:40 Support #10680 (Work Completed-End life cycle): [SCP ID :##5274##] : Mobile Banking - DuitNow (P2...

1.DuitNow (P2A & P2P) First Time Favourite Transaction
Pending Penril to check and forward the document to Ced... Stephanie Sufrapto

09:37 Support #10690 (Closed - End of life cycle): [SCP ID :##5278##] : NC Debit Date Exceeded 15 Seconds

Hi,
Kindly attend below request:
we have deployed fixes for this issue previously, but seems not fixed issue in p... Zahir Abd Latif

09:33 Support #10689 (Work Completed-End life cycle): [SCP ID :##5277##] : rename demo navigation

Hi,
Kindly attend below request:
please help to rename demo navigation for agronetbiz
!https://support.penril.... Zahir Abd Latif

March 09, 2020

17:34 Support #10681 (Work Completed-End life cycle): [SCP ID :##5275##] : Approve LHDN, session expired

Hi,
Kindly attend below request:
Approver (username : EFCAPLAU) wanted to approved LHDN transaction performed amo... Zahir Abd Latif

16:02 Support #10680 (Work Completed-End life cycle): [SCP ID :##5274##] : Mobile Banking - DuitNow (P2...

Hi,
Kindly attend below request:
Add favorite in IB, we performed First time transaction in Mobile, TAC was requi... Zahir Abd Latif

March 07, 2020

16:35 Support #10677 (Work Completed-End life cycle): [SCP ID :##5273##] : Customer unabale to view fin...

Hi,
Kindly attend below request:
Customer unabale to view financing account details in Agronet & AgronetBiz
Pa... Zahir Abd Latif