Support #1004
KFHIB03 and KFHIB04 server issue
| Status: | Closed - End of life cycle | Start date: | June 14, 2011 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | June 14, 2011 | |
| Assignee: |  Abu Bakar Mohamed Sahabanali | % Done: | 100% | |
| Category: | - | Estimated time: | 4.00 hours | |
| Target version: | - | Spent time: | 13.00 hours |
Description
Issue on rebooting application server after migration
1. Application Server 1 (KFHIB03)
- The server unable to reboot and prompt error "Last Traps Instruction".
2. Application Server 2 (KFHIB04)
- The server is running, but there are no display on the screen. (It could be the faulty of
VGA cable/port)
#Reported to support@abs.com.my for technical assistant.
History
#1
Updated by Abu Bakar Mohamed Sahabanali over 13 years ago
- % Done changed from 0 to 90
An engineer from ABS assigned to work on this issue
Engineer name : Leong Hun Chan
Engineer contact : 012-625 8008
Below are the action done by the engineer :-
KFHIB03 (s/n: 0837NNN04X)
1) Physical check -> no amber light
2) reset-all from ok prompt
3) power cycle server
4) server able to boot up
5) basic health check on server -> no hardware error
6) understand that same problem happened before -> Oracle engineer advised to upgrade system firmware version
KFHIB04 (s/n: 0837NNN0AF)
1) Physical check -> no amber light, no display on KVM
2) connect through serial management port
3) basic health check on server -> no hardware error
4) check OpenBoot configuration -> input-device=virtual-console
-> output-device=virtual-console
5) change OpenBoot configuration -> input-device=keyboard
-> output-device=screen
6) reboot is needed for the configuration to take effect
#Only App2 (KFHIB04) is running for now.
#Application in App1 (KFHIB03) need to be reconfigured before start the services.
#2
Updated by Ahmad Hazri about 13 years ago
- % Done changed from 90 to 100
KFHIB03 System Board - replaced.
Firmware upgraded.
Machine/Server tested with rebooting the machine few times
status - ok
#3
Updated by Ahmad Hazri about 13 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle