Support #10051
SCP ID :##5043##] : CMS Rentas Transaction not reflected in InGateway System
| Status: | Closed - End of life cycle | Start date: | July 21, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Trade Operation CMS account performed RENTAS transaction date 18/07/2019 (after Ingateway cut off time) amount RM 287,703.10 to CIMB bank. the transaction is not captured / reflect in INGATEWAY system in the following day (19/07/2019).
We already ask InGateway vendor to check and they did not found the related transaction in InGateway database, also there is no error found from the application logs.
The transaction is already posted manually, however we need to know the root cause of this incident. We had included the transaction screenshot in the attachment for your perusal.
Please assist to check.
History
#1
Updated by Zahir Abd Latif about 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jul 24, 2019 01:13 PM:-
Please check on rentas log at bulkpayment log folder. Please provide log file if rentas log file is generated. If not, our suggestion is restart cronjob for bulkpayment engine. Please also check all rentas file generate on affected date by tracking via email.
Hafiz, Aug 2, 2019 03:46 PM:-
Based of transaction data. Transaction should has been pickup by INGATEWAY system but indicator for rentas not updated and the status is updated to successful. Need to check with INGATEWAY, why indicator is not updated?
Issue closed in SCP.