Support #10055

[SCP ID :##5045##] : Unable to Perform Jompay Maintenance

Added by Nurul Akmal about 5 years ago. Updated about 5 years ago.

Status:Closed - End of life cycleStart date:July 22, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Hafiz,

Kindly attend below request.

Please help to check on why our KFHOnline unable to add Unifi biller code (8888) as favourite.
After TAC number is inserted and click on Next button, KFHOnline displayed error: 'Amount does not meet the minimum required'

Below is the details of incident:
User ID: sufianmusa
Date: 22/07/2019
Time: 4:50PM - 4:55PM

The related logs are already shared at below directory:
\\10.20.8.50\Insert Here\IB Logs\22072019_ib_logs

Thank you.

error screenshot (5045).png (130 KB) Nurul Akmal, July 22, 2019 17:34

History

#1 Updated by Nurul Akmal about 5 years ago

  • File error screenshot (5045).png added
  • Subject changed from [SCP ID :##5046##] : Unable to Perform Jompay Maintenance to [SCP ID :##5045##] : Unable to Perform Jompay Maintenance

#2 Updated by Nurul Akmal about 5 years ago

  • File deleted (Error Screenshot.png)

#3 Updated by Zahir Abd Latif about 5 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Jul 24, 2019 04:31 PM:-

This intermittent issue. we need restart kfhib03 and kfhib04 service to solve this issue

Sufian, Jul 25, 2019 12:19 PM:-

We already restart the related instances and able to perform Jompay maintenance.

Thank you for your support.

Issue closed in SCP.

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