Support #10084
[SCP ID :##5061##] : unable to increase limit up to RM30,000 for IBG transactions & different security question pop up for IBFT transactions
| Status: | Closed - End of life cycle | Start date: | August 05, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Details of customers are as follows:
UserId : 61647
Date & Time: 3/8/2018@4.15pm
Account No: 011142015067
The above customer complaint as follows:
i) unable to increase limit up to RM30,000 for IBG transactions.
ii) different security question pop up for IBFT transactions.
Kindly assist to check & revert to us soonest.
History
#1
Updated by Zahir Abd Latif about 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Aug 6, 2019 11:12 AM:-
2) Please confirm on what question displayed to the user.
User have reset their security question at 03-AUG-19 04:10 PM
Should display one of the below 3 questions if user hit fraud popup:
What is the name of the first school you attended?
What was the name of your first pet?
What subject did you like in secondary school?
#2
Updated by Zahir Abd Latif about 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.