Support #10176
[SCP ID :##5102##] : KFHOnline missing security question answer textbox problem
Status: | Closed - End of life cycle | Start date: | August 29, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
We received a number of complaints from customer where they are unable to proceed with the transaction due to missing security question answer textbox. Please help to look into this and update us the root cause.er of complaints from customer where they are unable to proceed with the transaction due to missing security question answer textbox. Please help to look into this and update us the root cause. **based on user testing, only instance 7510 encountered this issue
Thank you.
History
#1 Updated by Yap Kah Yan about 5 years ago
- Status changed from New - Begin Life Cycle to Investigation
Compared instances in bv2 and bv3. Source code same.
KFH User tested and identify issue only happened in bv3 (7510)
At 11:44am, she confirmed that retested at bv3 (7510), textbox displayed.
No changes was deployed / provided.
#2 Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Investigation to Development / Work In Progress
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
#3 Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
Issue closed in SCP.
If the problem persist,this case will automatically reopen.