Support #10176

[SCP ID :##5102##] : KFHOnline missing security question answer textbox problem

Added by Nurul Akmal about 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:August 29, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.

We received a number of complaints from customer where they are unable to proceed with the transaction due to missing security question answer textbox.

Please help to look into this and update us the root cause.er of complaints from customer where they are unable to proceed with the transaction due to missing security question answer textbox.

Please help to look into this and update us the root cause.

**based on user testing, only instance 7510 encountered this issue

Thank you.

NoBox.docx (58.7 KB) Nurul Akmal, August 29, 2019 11:25

History

#1 Updated by Yap Kah Yan about 5 years ago

  • Status changed from New - Begin Life Cycle to Investigation

Compared instances in bv2 and bv3. Source code same.

KFH User tested and identify issue only happened in bv3 (7510)
At 11:44am, she confirmed that retested at bv3 (7510), textbox displayed.
No changes was deployed / provided.

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Investigation to Development / Work In Progress
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

#3 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle

Issue closed in SCP.

If the problem persist,this case will automatically reopen.

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