Support #10182

[SCP ID :##5105##] : STATUS TRANSACTION = ‘PENDING’

Added by Nurul Akmal about 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:August 29, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

CUSTOMER PERFORMED DUITNOW FUND TRANSFER VIA KFHONLINE TO CIMB FOR RM2,000. WHILE PERFORMING THE TRANSACTION, THE SYSTEM HAS LOGGED HIM OUT. ERROR MESSAGE “SESSION EXPIRED” APPEARED.

HIS A/C WAS DEBITED. 

STATUS OF THE TRANSACTION WAS ‘PENDING’. 

PLEASE ASSIST TO CHECK & RECTIFY THE ISSUE HIGHLIGHTED ACCORDINGLY.

Date & time :  TODAY AT 9.58 AM 
User ID : 54900
Log file : \\10.20.8.104\shared\IB\Log\29082019

Thank you.

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Follow up log files twice since Aug 30, 2019 05:54 PM.

Issue closed in SCP.

Once received the required info/respond, this case will automatically reopen.

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