Support #10182
[SCP ID :##5105##] : STATUS TRANSACTION = ‘PENDING’
Status: | Closed - End of life cycle | Start date: | August 29, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
CUSTOMER PERFORMED DUITNOW FUND TRANSFER VIA KFHONLINE TO CIMB FOR RM2,000. WHILE PERFORMING THE TRANSACTION, THE SYSTEM HAS LOGGED HIM OUT. ERROR MESSAGE “SESSION EXPIRED” APPEARED. HIS A/C WAS DEBITED. STATUS OF THE TRANSACTION WAS ‘PENDING’. PLEASE ASSIST TO CHECK & RECTIFY THE ISSUE HIGHLIGHTED ACCORDINGLY. Date & time : TODAY AT 9.58 AM User ID : 54900 Log file : \\10.20.8.104\shared\IB\Log\29082019
Thank you.
History
#1 Updated by Zahir Abd Latif almost 5 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Follow up log files twice since Aug 30, 2019 05:54 PM.
Issue closed in SCP.
Once received the required info/respond, this case will automatically reopen.