Support #10211
[SCP ID :##5112##] : DuitNow Unsuccessful Transaction - Error code 99999
| Status: | Closed - End of life cycle | Start date: | September 06, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We have received a call from customer unable to perform Registered Duitnow Fund Transfer today with Error code 99999.
Kindly assist to check and revert to us soonest.
Details of customers are as follows:
User ID : 60067Time/Date of Transaction
: 06/09/2019 | 10:38+- am
e have transferred log file to \\10.20.8.104\shared\IB\Log\06092019
History
#1
Updated by Zahir Abd Latif about 5 years ago
- Tracker changed from Task to Support
#2
Updated by Yap Kah Yan about 5 years ago
- File RPP_WS.log added
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: Inserted value too large for column: "192.168.4.158, 58.71.201.164"
Solution: To check with HPS.
Action Plan: If needed, to substring the field before sending to HPS. HPS will need to feedback which field is affected.
#3
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.