Support #10311
[SCP ID :##5132##] : Unable to verify bulk transaction - SEKOLAH RENDAH ISLAM KIBLAH
| Status: | Closed - End of life cycle | Start date: | October 01, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check & investigate further as the customer facing an error “There is no any transaction in verification list” after she upload the csv file for bulk payment.
Details of customer are as follows:
Account No. : 008140000835
Company : SEKOLAH RENDAH ISLAM KIBLAH
Caller : Wan Farahanim
Mobile No. : 01110957686
Date & Time : 30/09/2019 (8am-9.15am)
Logs can be access at below directory:
\\10.20.8.50\Insert Here\IB Logs\30092019\
History
#1
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Oct 3, 2019 02:14 PM:-
Finding
1) Found error outOfMemory at framework0
2) all server has been restart at 11 am
Conclusion
1) Unable to insert record to database because outOfMemory issue
2) User should create new transaction, since this transaction missing at initiator stage
#2
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.