Support #10318

[SCP ID :##5134##] : Unsuccessful DuitNow Transaction to CIMB

Added by Nurul Akmal almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:October 02, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Hafiz,

Kindly attend below request.

Please help to check on the issue. Customer received error message after performing Duitnow transaction. The transaction status is 'Unsuccessful' with reason ‘Error Code null: Your transaction is not successful. Try again.’

Customer's account balance balance was successfully debitted, and the bene account also is successfully creditted.

But we need to know why KFHOnline showed the error message in the first place when the transaction is successful?

Details of the transaction are as follows:

Card No.

: 4678039700124549

Customer Name

: ZAHAIRY BIN RAMLI

Transaction amount

: RM600.00

Sender’s account no.

: 011140003236

Channel    

: KFH Online – Duitnow

Date & Time of transaction

: 01/10/2019 (4.19pm)

Beneficiary’s account

: 7072135684 CIMB

Contact no.   

: 01665609914

Powercard Error

: NR

All the related logs can be access from below directory:
\\10.20.8.50\Insert Here\IB Logs\01102019

Thank you.

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Oct 3, 2019 11:22 AM:-

As per below logs, we received unknown error from PowerCard.
Debiting of account is done at PowerCard, not at IB. Kindly check with them.

2019/10/01 16:20:01:291 INFO stdout: [01/10/2019] [16:20:01:291] [INFO] [instant.transfer.services.RPPInstantTransferServices]:158 - RPPInstantTransferServices - start
2019/10/01 16:20:01:292 INFO stdout: [01/10/2019] [16:20:01:292] [INFO] [instant.transfer.services.RPPInstantTransferServices]:159 - reqBean-RqUID:201910010000091927
2019/10/01 16:20:01:293 INFO stdout: [01/10/2019] [16:20:01:292] [INFO] [instant.transfer.services.RPPInstantTransferServices]:162 - reqBean-getCategoryPurposeCode:
2019/10/01 16:20:01:293 INFO stdout: [01/10/2019] [16:20:01:293] [INFO] [instant.transfer.services.RPPInstantTransferServices]:163 - reqBean-getCreFinInstitID:CIBBMYKL
2019/10/01 16:20:01:294 INFO stdout: [01/10/2019] [16:20:01:294] [INFO] [instant.transfer.services.RPPInstantTransferServices]:166 - reqBean-getCreditorAccId:****135684
2019/10/01 16:20:01:294 INFO stdout: [01/10/2019] [16:20:01:294] [INFO] [instant.transfer.services.RPPInstantTransferServices]:170 - reqBean-getCreditorAccProp:DFLT
2019/10/01 16:20:01:295 INFO stdout: [01/10/2019] [16:20:01:295] [INFO] [instant.transfer.services.RPPInstantTransferServices]:173 - reqBean-getAccountNumber:******003236
2019/10/01 16:20:01:296 INFO stdout: [01/10/2019] [16:20:01:295] [INFO] [instant.transfer.services.RPPInstantTransferServices]:177 - reqBean-getAccountType:
2019/10/01 16:20:01:296 INFO stdout: [01/10/2019] [16:20:01:296] [INFO] [instant.transfer.services.RPPInstantTransferServices]:181 - reqBean-getDebitorAccId:******003236
2019/10/01 16:20:01:297 INFO stdout: [01/10/2019] [16:20:01:297] [INFO] [instant.transfer.services.RPPInstantTransferServices]:190 - reqBean-getProxyId:N/A
2019/10/01 16:20:01:297 INFO stdout: [01/10/2019] [16:20:01:297] [INFO] [instant.transfer.services.RPPInstantTransferServices]:196 - reqBean-getReceiverProxyId:N/A
2019/10/01 16:20:01:298 INFO stdout: [01/10/2019] [16:20:01:298] [INFO] [instant.transfer.services.RPPInstantTransferServices]:198 - reqBean-getReceiverProxyType:
2019/10/01 16:20:01:299 INFO stdout: [01/10/2019] [16:20:01:298] [INFO] [instant.transfer.services.RPPInstantTransferServices]:199 - reqBean-getSenderProxyType:null
2019/10/01 16:20:01:299 INFO stdout: [01/10/2019] [16:20:01:299] [INFO] [instant.transfer.services.RPPInstantTransferServices]:200 - reqBean-getUniqueReferenceNumber:20191901KFHOMYKL01000091927
2019/10/01 16:20:01:300 INFO stdout: [01/10/2019] [16:20:01:300] [INFO] [instant.transfer.services.RPPInstantTransferServices]:202 - resBean-RqUID:201910010000091927
2019/10/01 16:20:01:301 INFO stdout: [01/10/2019] [16:20:01:300] [INFO] [instant.transfer.services.RPPInstantTransferServices]:203 - resBean-getErrorCode:null
2019/10/01 16:20:01:301 INFO stdout: [01/10/2019] [16:20:01:301] [INFO] [instant.transfer.services.RPPInstantTransferServices]:204 - resBean-getErrorDesc:Unknown Error
2019/10/01 16:20:01:302 INFO stdout: [01/10/2019] [16:20:01:302] [INFO] [instant.transfer.services.RPPInstantTransferServices]:216 - resBean-getTrxFees.getAmt:0
2019/10/01 16:20:01:303 INFO stdout: [01/10/2019] [16:20:01:302] [INFO] [instant.transfer.services.RPPInstantTransferServices]:219 - resBean-getReferenceNumber:011019450947
2019/10/01 16:20:01:303 INFO stdout: [01/10/2019] [16:20:01:303] [INFO] [instant.transfer.services.RPPInstantTransferServices]:222 - resBean-getAuditNumber:20191001KFHOMYKL01000075842
2019/10/01 16:20:01:304 INFO stdout: [01/10/2019] [16:20:01:303] [INFO] [instant.transfer.services.RPPInstantTransferServices]:225 - RPPInstantTransferServices - end

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF