Support #10343

[SCP ID :##5142##] : Error while performing your request - DuitNow

Added by Zahir Abd Latif almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:October 09, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Transaction amount

: RM169.19

Sender’s account no.

: 007-102-001633

Channel

: KFH Online – Duitnow

Date & Time of transaction

: 07.10.2019 @ 12.47PM

Beneficiary’s account

: 4141 7000 0367 9534 (credit card) UOB

Error

: “Error while performing your request”

The above customer unable to perform Duitnow Transfer to UOB Bank for credit card payment.

She tried few times but transaction was failed.

Kindly assist to check & revert the outcome soonest.

Log Files : \\10.20.8.104\shared\IB\Log\07102019

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Oct 10, 2019 09:11 AM:-

As per yesterday's conversation, we suspect the transaction status is pending.
If that is the case, it is related to 21 characters of recipient reference and/or other payment details. 
Please refer to SCP ID #5080 for the patch.

Kindly confirm if the reported transaction is logged to database / corus.

Kah Yan, Oct 10, 2019 02:29 PM:-

Please select based on the provided details, and narrow down transactions by the provided timestamp.

instance: bvuserprd

tables:
IB_TRANSACTION_HISTORY
IB_RPP_TRANSFER

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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