Support #10402

[SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN BHD - Rentas Transaction Unsuccessful

Added by Zahir Abd Latif almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:October 25, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:Labuan BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

CUSTOMER (HARMONY EXCELLENT) PERFORM RENTAS YESTERDAY APPROVED AT 2019-10-24 17:12:02 BUT THE STATUS IS UNSUCCESSFUL.

CUSTOMER ACCOUNT HAS BEEN DEDUCTED YESTERDAY.

HOWEVER, RNC TEAM ALREADY PERFORM MANUAL RECONCILIATION FOR THAT ACCOUNT TODAY.

WE NEED TO KNOW THE ROOT CAUSE FOR THIS ISSUE.

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan,Nov 5, 2019 12:14 PM:-

Kindly check with InsiteMY on this issue if they have received and updated the transaction.
There is no error found in provided IB logs (kfhib04).
For kfhib03 do not have logs for the provided timestamp.

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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