Support #10407
[SCP ID :##5166##] : Unable to approve transaction via CMS
| Status: | Closed - End of life cycle | Start date: | October 31, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Details of the customer are as follows:
User ID : azuranar (Verifier+Initiator)
A/C No : 002140001083
Amount : RM3532.35, RM8000, RM5000, RM5000 (4 Transaction)
Channel : IBG
User ID : fannytan26 (Verifier+Initiator)
A/C No : 011141000632
Amount : RM1000.00
Channel : IBG
All the above customers called to inform that transaction which has been initiated today was not reflected in approver screen.
Appreciate your assistance to look into it and revert the root cause accordingly.
Log files : \\10.20.8.104\shared\IB\Log\30102019
History
#1
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Kah Yan, Oct 31, 2019 11:06 AM:-
Possibility that there is some error when inserting record to table and is not logged into the log files. Since the amount is not debited from customer, suggest that customer re-initiate the transactions.
Shahrulnizam, Oct 31, 2019 11:11 AM:-
We have requested customer to retry. Could you assist to identify what is the error and provide the root cause?
#2
Updated by Yap Kah Yan almost 5 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Suspected Root Cause: Error when inserting record to table and is not logged into the log files.
Workaround: To reinitiate the transaction
#3
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.