Support #10419

[SCP ID :##5175##] : EMRAIL SDN BHD IBG

Added by Zahir Abd Latif almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:November 08, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Emrail Sdn Bhd perform IBG transaction on 07/11/2019 1st approver manage to approved the transaction yesterday.

And 2nd approver approved the transaction today. But IB Transaction Status is unsuccessful and account has been debited.

Refer to screenshot as per attach.

All the related logs can be accessed from below directory:
\\10.20.8.50\Insert Here\IB Logs\08112019

Emrail IBG.docx (241 KB) Zahir Abd Latif, November 08, 2019 15:16

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Nov 8, 2019 05:10 PM:-

The transaction is unsuccessful due to not able to get receipt sequence.
Kindly refer to email Re: [Request ID :##4913##] : status at CMS shows unsuccessful, however, IBG shows accepted (successful)

Patch was provided at path: //10.20.8.35/internet banking/20190404_4913_cms_ibg

Logs:
10:12:22,217 INFO  [STDOUT] print out missing receipt because failed sequence id
10:12:22,217 INFO  [STDOUT] Sequence receipt : 1
10:12:22,217 INFO  [STDOUT] TransID : 201911070000677324
10:12:22,217 INFO  [STDOUT] RowName : Sender's Name
10:12:22,218 INFO  [STDOUT] RowValue :
10:12:22,218 INFO  [STDOUT] TranDate : Fri Nov 08 10:12:20 MYT 2019
10:12:22,234 ERROR [STDERR] my.com.kfhbib.error.exception.IBServiceException:
10:12:22,235 ERROR [STDERR] at my.com.kfhbib.error.handler.IBErrorHandler.createServiceException(IBErrorHandler.java:172)
10:12:22,235 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.loopIntoReceiptDetails(BIBUtils.java:1316)
10:12:22,236 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBInterbankTransferResultsServices.executeTransaction(IBInterbankTransferResultsServices.java:1217)

2019/11/08 10:12:22:216 ERROR kfhbib.hibernate.utils.HibernateGenericDBUtils: Error reason: could not execute query was returned during Selection receipt sequence id of RECEIPT_DETAILS_SEQ
2019/11/08 10:12:22:232 ERROR kfhbib.enterprise.services.BIBUtils: Error code : 0000
2019/11/08 10:12:22:233 ERROR kfhbib.enterprise.services.BIBUtils: Error details : Index: 2, Size: 1
Exception class : java.util.ArrayList, class method : add, line number : 368java.util.ArrayList.add(ArrayList.java:368)
my.com.kfhbib.enterprise.services.BIBUtils.loopIntoReceiptDetails(BIBUtils.java:1294)
my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBInterbankTransferResultsServices.executeTransaction(IBInterbankTransferResultsServices.java:1217)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeTransaction(IBCheckerResultsServices.java:452)
my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeVerification(IBCheckerResultsServices.java:272)
my.com.kfhbib.controller.actions.bib108_checker_maker.IBCheckerResultsAction.execute(IBCheckerResultsAction.java:180)

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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