Support #10434

[SCP ID :##5180##] : Not able to re-register Online Banking

Added by Zahir Abd Latif almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:November 13, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Kindly assist, customer unable to re-register her online banking

User ID : 61929
User Name : liany81
Date & Time : 13-NOV-19 12:53:40

Log Files : \\10.20.8.104\shared\IB\Log\13112019

History

#1 Updated by Yap Kah Yan almost 5 years ago

  • Status changed from New - Begin Life Cycle to Investigation

#2 Updated by Yap Kah Yan almost 5 years ago

  • Status changed from Investigation to Development / Work In Progress

#3 Updated by Yap Kah Yan almost 5 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Issue: Customer Name set up incorrectly in CORE.
Request to update customer name in IB after updated to correct name in CORE.

Provided below steps:

1. View user name in Consumer and BVMC. Confirm that the name is same.
2. Change the name in CORE
3. View user name in Consumer. Should display the updated name in CORE.
4. Update user profile.
5. View user name in BVMC to confirm the changes.

#4 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

Also available in: Atom PDF