Support #10446
[SCP ID :##5182##] : Unable to reset security answers | MUHAMMAD ZULFIKRI BIN YAHYA
| Status: | Closed - End of life cycle | Start date: | November 19, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
CUSTOMER UNABLE TO RESET SECURITY ANSWERS.
AFTER CLICK NEXT THE PAGE IS LOADING AND COME BACK TO MAIN PAGE.
KINDLY ASSIST.
CUSTOMER NAME: MUHAMMAD ZULFIKRI BIN YAHYA
ACCOUNT NO : 001142038220
USER ID = 61748
USER ALIAS = zulfikri
MOBILE NO : 0122900233
DATE & TIME : 19/11/2019@1.35PM
ALL THE RELATED LOGS CAN BE OBTAINED FROM BELOW DIRECTORY:
\\10.20.8.50\Insert Here\IB Logs\19112019
History
#1
Updated by Yap Kah Yan almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Possible root cause: Powercard not running. The error simulated is during request to Powercard to validate debit card PIN.
No response was returned.
Solution: to check if Powercard is running / connected (oc4j)
#2
Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.