Support #10541

[SCP ID :##5208##] : M2E Get Response Code E95

Added by Zahir Abd Latif almost 5 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:December 18, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to investigate M2E appliacation got a problem when login the application and got error code "E95".
The user ID when login : FS18454 and PRODUCT01. Log files on attachment.

SystemErr.log (325 KB) Zahir Abd Latif, December 18, 2019 12:27

SystemOut.log (844 KB) Zahir Abd Latif, December 18, 2019 12:27

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
  • % Done changed from 0 to 100

Gabby, Dec 18, 2019 12:40 PM:-

Error 95 from RCAS means HSM Error. For user : FS18454, HSM threw response {RESPONSE_CODE=UF, ERROR_CODE=14}. Please check with HSM vendor for this error code.

[12/16/19 15:58:23:745 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:744] [INFO] [MsgUtils]:838 - response String12 - class net.penril.rcas.hsm.headers.HsmHeader: 000831323334
[12/16/19 15:58:23:748 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:747] [DEBUG] [MsgUtils]:953 - MSG_LENGTH: 0008
[12/16/19 15:58:23:750 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:749] [DEBUG] [MsgUtils]:1130 - MSG_LENGTH: [In Hex:] 0008
[12/16/19 15:58:23:751 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:750] [DEBUG] [MsgUtils]:953 - DATA: 31323334
[12/16/19 15:58:23:753 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:751] [DEBUG] [MsgUtils]:1130 - DATA: 1234
[12/16/19 15:58:23:754 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:753] [INFO] [MsgUtils]:841 - parsed response - class net.penril.rcas.hsm.headers.HsmHeader: {MSG_LENGTH=[B@bf6140f, DATA=1234}
[12/16/19 15:58:23:754 WIT] 00000025 SystemOut O More socket input data (in Hex, number of bytes: 4): 55463134
[12/16/19 15:58:23:756 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:755] [DEBUG] [IntegrationProcessService]:200 - responseMsg without application header:55463134
[12/16/19 15:58:23:758 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:757] [INFO] [MsgUtils]:838 - response String8 - class net.penril.rcas.hsm.pin_verifi.messages.PinVerificationResponse: 55463134
[12/16/19 15:58:23:759 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:758] [DEBUG] [MsgUtils]:953 - RESPONSE_CODE: 5546
[12/16/19 15:58:23:760 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:759] [DEBUG] [MsgUtils]:1130 - RESPONSE_CODE: UF
[12/16/19 15:58:23:762 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:761] [DEBUG] [MsgUtils]:953 - ERROR_CODE: 3134
[12/16/19 15:58:23:763 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:762] [DEBUG] [MsgUtils]:1130 - ERROR_CODE: 14
[12/16/19 15:58:23:764 WIT] 00000025 SystemOut O [16/12/2019] [15:58:23:763] [INFO] [MsgUtils]:841 - parsed response - class net.penril.rcas.hsm.pin_verifi.messages.PinVerificationResponse: {RESPONSE_CODE=UF, ERROR_CODE=14}

For user : PRODUCT01, HSM threw response {RESPONSE_CODE=UF, ERROR_CODE=77}. Please check with HSM vendor for this error code.

[12/17/19 6:50:32:387 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:386] [INFO] [MsgUtils]:838 - response String12 - class net.penril.rcas.hsm.headers.HsmHeader: 000831323334
[12/17/19 6:50:32:388 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:387] [DEBUG] [MsgUtils]:953 - MSG_LENGTH: 0008
[12/17/19 6:50:32:389 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:388] [DEBUG] [MsgUtils]:1130 - MSG_LENGTH: [In Hex:] 0008
[12/17/19 6:50:32:390 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:389] [DEBUG] [MsgUtils]:953 - DATA: 31323334
[12/17/19 6:50:32:392 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:391] [DEBUG] [MsgUtils]:1130 - DATA: 1234
[12/17/19 6:50:32:393 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:392] [INFO] [MsgUtils]:841 - parsed response - class net.penril.rcas.hsm.headers.HsmHeader: {MSG_LENGTH=[B@74f62f97, DATA=1234}
[12/17/19 6:50:32:393 WIT] 00000028 SystemOut O More socket input data (in Hex, number of bytes: 4): 55463737
[12/17/19 6:50:32:395 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:394] [DEBUG] [IntegrationProcessService]:200 - responseMsg without application header:55463737
[12/17/19 6:50:32:396 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:395] [INFO] [MsgUtils]:838 - response String8 - class net.penril.rcas.hsm.pin_verifi.messages.PinVerificationResponse: 55463737
[12/17/19 6:50:32:398 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:397] [DEBUG] [MsgUtils]:953 - RESPONSE_CODE: 5546
[12/17/19 6:50:32:399 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:398] [DEBUG] [MsgUtils]:1130 - RESPONSE_CODE: UF
[12/17/19 6:50:32:400 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:399] [DEBUG] [MsgUtils]:953 - ERROR_CODE: 3737
[12/17/19 6:50:32:401 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:400] [DEBUG] [MsgUtils]:1130 - ERROR_CODE: 77
[12/17/19 6:50:32:402 WIT] 00000028 SystemOut O [17/12/2019] [06:50:32:401] [INFO] [MsgUtils]:841 - parsed response - class net.penril.rcas.hsm.pin_verifi.messages.PinVerificationResponse: {RESPONSE_CODE=UF, ERROR_CODE=77}

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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