Support #10543

[SCP ID :##5209##] : Failed Switch Userlinking to SG

Added by Zahir Abd Latif almost 5 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:December 19, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Currently we got a problem when switch userlinking from M2E ID to M2E SG. Please help to check about this problem.
Log files on attachment. The global ID : IDGLOBAL971125766.

SystemErr.log (239 KB) Zahir Abd Latif, December 19, 2019 15:26

SystemOut.log (476 KB) Zahir Abd Latif, December 19, 2019 15:26

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
  • % Done changed from 0 to 100

Gabby, Jan 10, 2020 09:08 AM:-

Thanks for waiting our response. After checking this line in log file:

[12/19/19 11:17:04:334 WIT] 00000023 SystemOut     O GLOBAL ID : IDGLOBAL971125766
[12/19/19 11:17:04:371 WIT] 00000023 BusinessExcep E   CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "generateToken" on bean "BeanId(rcas#rcasbl.jar#net.penril.cas.service.AuthenticationService, null)". Exception data: java.lang.NullPointerException
 at net.penril.cas.service.impl.AuthenticationServiceImpl.generateToken(AuthenticationServiceImpl.java:1214)

We tried to check:
1. Line 1214 our source code repository,
2. As well, we tried to decompile from MBI RCAS Production given by your team on 19th February 2018 and point to Line 1214.

However, it does not match the version. May I know if there's any patch for RCAS WS after February 2018?
Could you extract latest WAR files from MBI RCAS Production?
a. rcas.ear 
b. rcasws_war.ear 
c. rcas-hsm-ear.ear

Gabby, Jan 31, 2020 05:10 PM:-

Seeking your feedback about this. Does this issue still persist?
Because seeing from the log, there are several SSL Handshake issues that will cause connection errors. Is this already solved?

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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