Support #10591

[SCP ID :##5230##] : AGRONET (FTL) ACTIVATION | DATO' CHE ARIFFIN BIN CHE MAHMOOD

Added by Nurul Akmal over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:January 20, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi Stephanie,
Kindly attend below request.

Customer claimed he unable to complete the FTL process after he choose the security image and key in the phrase of the image , the system will prompt the error msg " You have left the browser idle for more than 5 minutes. Please login again" .

Checked in IBAM, customer unable to successfully complete the FTL process to login Agronet after few attempts and assisted by the branch officer as well. Customer had troubleshoot by clear the cache all the browsers but still happen.

Kindly please assist and advice.

Customer’s details :-

Name : DATO’ CHE ARIFFIN BIN CHE MAHMOOD

Contact No : 60132075071

Username : ariffin630

IC : 630815035391

Time Stamp : 19/01/2020 @ 5.30pm

Thank you.

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Stephanie, Jan 22, 2020 11:57 AM:-

When we using this user data to be injected in database, we still unable to replicate the issue. 
Our suggestion can you ask customer to re register again. you need to update the CIF inside using query to user will able to register again.

If after this user still unable to register, you may need to check HOST for this user CIF.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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