Support #10607

[SCP ID :##5236##] : RFI - Window 4 Missing Report

Added by Nurul Akmal over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:January 24, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

We noticed there is no PND file for Window 4. As you can see below report, message shows file not available and the summary also have mnc file without pnd file

Kindly investigate the root cause and advise whether we should we re-generate the process report

Log files : \\10.20.8.104\shared\IB\Log\24012020

Thank you.

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Feb 3, 2020 05:51 PM:-

We update RCA report.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Kah Yan, Feb 18, 2020 01:34 PM:-

As we are not able to replicate this issue, please find the patch for mitigation.
\\10.20.8.35\Internet Banking\20200217_5236-IBG_RFI_File_Null

Changes:
1. To check first 3 characters must be numeric
2. If failed numeric validation, will retry 1 time after 5 minutes
3. If retry fails, will send an email to inform related party to manually check the RFI file.

Issue closed in SCP.

Also available in: Atom PDF