Support #10607
[SCP ID :##5236##] : RFI - Window 4 Missing Report
Status: | Closed - End of life cycle | Start date: | January 24, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY IBG | Spent time: | - | |
Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
We noticed there is no PND file for Window 4. As you can see below report, message shows file not available and the summary also have mnc file without pnd file Kindly investigate the root cause and advise whether we should we re-generate the process report Log files : \\10.20.8.104\shared\IB\Log\24012020
Thank you.
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Feb 3, 2020 05:51 PM:-
We update RCA report.
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Kah Yan, Feb 18, 2020 01:34 PM:-
As we are not able to replicate this issue, please find the patch for mitigation. \\10.20.8.35\Internet Banking\20200217_5236-IBG_RFI_File_Null Changes: 1. To check first 3 characters must be numeric 2. If failed numeric validation, will retry 1 time after 5 minutes 3. If retry fails, will send an email to inform related party to manually check the RFI file.
Issue closed in SCP.