Support #10621
[SCP ID :##5242##] : IBG Transaction Status - Amount not Released
Status: | Closed - End of life cycle | Start date: | February 04, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request.
Customer called to Contact Centre to enquire on the status of IBG transaction performed on 20/01/2020 and has been approved on 21/01/2020 by approver.
The fund has yet to be released from the account.
Account No : 015141000346
Company Name : MULTI MAX SYSTEMS SDN. BHD.
All the related logs can be found at below directory:
\\10.20.8.50\Insert Here\IB Logs\20012020
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Feb 7, 2020 03:43 PM:-
Finding
1) 10 SI transaction unsuccessful due Insufficient fund.
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.