Support #10621

[SCP ID :##5242##] : IBG Transaction Status - Amount not Released

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:February 04, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Customer called to Contact Centre to enquire on the status of IBG transaction performed on 20/01/2020 and has been approved on 21/01/2020 by approver.

The fund has yet to be released from the account.

Account No : 015141000346

Company Name : MULTI MAX SYSTEMS SDN. BHD.

All the related logs can be found at below directory:
\\10.20.8.50\Insert Here\IB Logs\20012020

PIC 1.PNG (13.6 KB) Zahir Abd Latif, February 04, 2020 11:51

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Feb 7, 2020 03:43 PM:-

Finding

1) 10 SI transaction unsuccessful due Insufficient fund.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF