Support #10625

[SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN BHD

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:February 06, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Received complaint from customer for Cash Management Solution.

The CMS automatically log-out when customer try to complete the transaction but the transaction already posted.

Please be advise, customer has already clear the web browser cache/cookies and tried different web browser but the issue still persist.

Info as follows:

Company Name

Login ID

: LAURELCAP SDN BHD

: laurelcap0223

Account No.

: 002105002680

Transaction Date / Time

: 6/2/2020 @ 12:27pm – 1:14pm

Issue

: CMS automatically log-out

CORUS Screenshot - Transaction already posted waiting for approval even customer has yet to complete the transaction.

laurelcap_autologout.png (46.5 KB) Zahir Abd Latif, February 06, 2020 15:11

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Feb 6, 2020 09:36 PM:-

Finding

1) Found several out of memory error at framework 0 & 3. Please refer log below

2) Suspect session timeout because of out of memory error

log File

nohup3 - 8 occurrence
12:39:09,413 ERROR [[action]] Servlet.service() for servlet action threw exception
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)

12:39:36,837 ERROR [[action]] Servlet.service() for servlet action threw exception
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)

14:15:51,518 ERROR [[action]] Servlet.service() for servlet action threw exception
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)

14:17:31,314 ERROR [[action]] Servlet.service() for servlet action threw exception
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)

14:23:17,537 ERROR [STDERR] java.lang.OutOfMemoryError
14:23:17,542 ERROR [STDERR] at java.util.zip.ZipFile.open(Native Method)

14:23:17,562 ERROR [[jspCompiler]] Servlet.service() for servlet jspCompiler threw exception
java.lang.OutOfMemoryError
at java.util.zip.ZipFile.open(Native Method)

12:21:01,702 ERROR [[action]] Servlet.service() for servlet action threw exception
java.lang.OutOfMemoryError

13:40:11,682 ERROR [[jsp]] Servlet.service() for servlet jsp threw exception
java.lang.OutOfMemoryError

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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