Support #10625
[SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN BHD
Status: | Closed - End of life cycle | Start date: | February 06, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Received complaint from customer for Cash Management Solution.
The CMS automatically log-out when customer try to complete the transaction but the transaction already posted.
Please be advise, customer has already clear the web browser cache/cookies and tried different web browser but the issue still persist.
Info as follows:
Company Name
Login ID
: LAURELCAP SDN BHD
: laurelcap0223
Account No.
: 002105002680
Transaction Date / Time
: 6/2/2020 @ 12:27pm – 1:14pm
Issue
: CMS automatically log-out
CORUS Screenshot - Transaction already posted waiting for approval even customer has yet to complete the transaction.
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Feb 6, 2020 09:36 PM:-
Finding 1) Found several out of memory error at framework 0 & 3. Please refer log below 2) Suspect session timeout because of out of memory error log File nohup3 - 8 occurrence 12:39:09,413 ERROR [[action]] Servlet.service() for servlet action threw exception java.lang.OutOfMemoryError at java.util.zip.ZipFile.open(Native Method) 12:39:36,837 ERROR [[action]] Servlet.service() for servlet action threw exception java.lang.OutOfMemoryError at java.util.zip.ZipFile.open(Native Method) 14:15:51,518 ERROR [[action]] Servlet.service() for servlet action threw exception java.lang.OutOfMemoryError at java.util.zip.ZipFile.open(Native Method) 14:17:31,314 ERROR [[action]] Servlet.service() for servlet action threw exception java.lang.OutOfMemoryError at java.util.zip.ZipFile.open(Native Method) 14:23:17,537 ERROR [STDERR] java.lang.OutOfMemoryError 14:23:17,542 ERROR [STDERR] at java.util.zip.ZipFile.open(Native Method) 14:23:17,562 ERROR [[jspCompiler]] Servlet.service() for servlet jspCompiler threw exception java.lang.OutOfMemoryError at java.util.zip.ZipFile.open(Native Method) 12:21:01,702 ERROR [[action]] Servlet.service() for servlet action threw exception java.lang.OutOfMemoryError 13:40:11,682 ERROR [[jsp]] Servlet.service() for servlet jsp threw exception java.lang.OutOfMemoryError
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.