Support #10626
[SCP ID :##5245##] : CMS - Unable to login
| Status: | Closed - End of life cycle | Start date: | February 07, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Customer unable to login due to secure pass no. has been blocked.
But after he tried to reset the secure pass no, a notification prompted that “the Secure Pass Status is active,” but he still unable to access the CMS Account.
User Id : amphibea80
Log : \\10.20.8.104\shared\IB\Log\07022020
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Feb 7, 2020 05:56 PM:-
Since no data selected at table TB_AM_VASVO. That mean secure pass not fully assign
Please deactivate and deregister secure pass at kfh_corus. Then assign secure pass serial no and active
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.