Support #10641
[SCP ID :##5255##] : KFH Online Unsuccessful DuitNow to HSBC
| Status: | Closed - End of life cycle | Start date: | February 14, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer’s account has been debited for an unsuccessful DuitNow transaction.
We would like to seek your assistance to check & revert with an outcome.Details of the transaction are as follows:
Name
: SITI NAQUIAH BINTI SHAHARUDIN
Debit Card No.
: xxxx xxxx xxxx 8782
Account Number
: 001142017606
Beneficiary Bank
: HSBC
Beneficiary A/C No.
: 302199047107
Date & Time
: 14/2/2020 @ 8:50am
Amount
: RM600.00
All the logs can be found at below directory:
\\10.20.8.50\Insert Here\IB Logs\14022020
#HD00022484
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz,Feb 14, 2020 04:43 PM:-
Finding
Found powercard return unknown error on DuitNow. Please liaise with powercard on this issue.
Log
2020/02/14 08:50:36:953 INFO stdout: [14/02/2020] [08:50:36:953] [INFO] [instant.transfer.services.RPPInstantTransferServices]:158 - RPPInstantTransferServices - start
2020/02/14 08:50:36:954 INFO stdout: [14/02/2020] [08:50:36:954] [INFO] [instant.transfer.services.RPPInstantTransferServices]:159 - reqBean-RqUID:202002140000312507
2020/02/14 08:50:36:954 INFO stdout: [14/02/2020] [08:50:36:954] [INFO] [instant.transfer.services.RPPInstantTransferServices]:162 - reqBean-getCategoryPurposeCode:
2020/02/14 08:50:36:955 INFO stdout: [14/02/2020] [08:50:36:955] [INFO] [instant.transfer.services.RPPInstantTransferServices]:163 - reqBean-getCreFinInstitID:HBMBMYKL
2020/02/14 08:50:36:956 INFO stdout: [14/02/2020] [08:50:36:955] [INFO] [instant.transfer.services.RPPInstantTransferServices]:166 - reqBean-getCreditorAccId:******047107
2020/02/14 08:50:36:956 INFO stdout: [14/02/2020] [08:50:36:956] [INFO] [instant.transfer.services.RPPInstantTransferServices]:170 - reqBean-getCreditorAccProp:DFLT
2020/02/14 08:50:36:957 INFO stdout: [14/02/2020] [08:50:36:957] [INFO] [instant.transfer.services.RPPInstantTransferServices]:173 - reqBean-getAccountNumber:******017606
2020/02/14 08:50:36:958 INFO stdout: [14/02/2020] [08:50:36:957] [INFO] [instant.transfer.services.RPPInstantTransferServices]:177 - reqBean-getAccountType:
2020/02/14 08:50:36:958 INFO stdout: [14/02/2020] [08:50:36:958] [INFO] [instant.transfer.services.RPPInstantTransferServices]:181 - reqBean-getDebitorAccId:******017606
2020/02/14 08:50:36:959 INFO stdout: [14/02/2020] [08:50:36:959] [INFO] [instant.transfer.services.RPPInstantTransferServices]:190 - reqBean-getProxyId:N/A
2020/02/14 08:50:36:959 INFO stdout: [14/02/2020] [08:50:36:959] [INFO] [instant.transfer.services.RPPInstantTransferServices]:196 - reqBean-getReceiverProxyId:N/A
2020/02/14 08:50:36:960 INFO stdout: [14/02/2020] [08:50:36:960] [INFO] [instant.transfer.services.RPPInstantTransferServices]:198 - reqBean-getReceiverProxyType:
2020/02/14 08:50:36:961 INFO stdout: [14/02/2020] [08:50:36:960] [INFO] [instant.transfer.services.RPPInstantTransferServices]:199 - reqBean-getSenderProxyType:null
2020/02/14 08:50:36:961 INFO stdout: [14/02/2020] [08:50:36:961] [INFO] [instant.transfer.services.RPPInstantTransferServices]:200 - reqBean-getUniqueReferenceNumber:20205014KFHOMYKL01000312507
2020/02/14 08:50:36:962 INFO stdout: [14/02/2020] [08:50:36:962] [INFO] [instant.transfer.services.RPPInstantTransferServices]:202 - resBean-RqUID:202002140000312507
2020/02/14 08:50:36:963 INFO stdout: [14/02/2020] [08:50:36:962] [INFO] [instant.transfer.services.RPPInstantTransferServices]:203 - resBean-getErrorCode:null
2020/02/14 08:50:36:963 INFO stdout: [14/02/2020] [08:50:36:963] [INFO] [instant.transfer.services.RPPInstantTransferServices]:204 - resBean-getErrorDesc:Unknown Error
2020/02/14 08:50:36:964 INFO stdout: [14/02/2020] [08:50:36:964] [INFO] [instant.transfer.services.RPPInstantTransferServices]:216 - resBean-getTrxFees.getAmt:0
2020/02/14 08:50:36:964 INFO stdout: [14/02/2020] [08:50:36:964] [INFO] [instant.transfer.services.RPPInstantTransferServices]:219 - resBean-getReferenceNumber:140220830240
2020/02/14 08:50:36:965 INFO stdout: [14/02/2020] [08:50:36:965] [INFO] [instant.transfer.services.RPPInstantTransferServices]:222 - resBean-getAuditNumber:20200214KFHOMYKL01000503730
2020/02/14 08:50:36:966 INFO stdout: [14/02/2020] [08:50:36:965] [INFO] [instant.transfer.services.RPPInstantTransferServices]:225 - RPPInstantTransferServices - end
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.