Support #10667

[SCP ID :##5268##] : CIB SI - ERROR

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:March 02, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

We encountered CIB SI for 1 transaction today (1-mar-2020).
The customer account has been debited but the transaction not exist in ib_si_history

based on scheduler log, we found error on duplicate transaction ID.

Kindly assist

Log file : //10.20.8.104/shared/IB/01032020

trnx_id_duplicate.xlsx (4.81 KB) Zahir Abd Latif, March 02, 2020 00:25

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Mar 2, 2020 01:13 PM:-

Finding
1) Unable to insert record to database because duplicate transaction id
2) Jompay not generate new  transaction id for si jompay transaction

solution
1) Generate new transaction id for si jompay record . we will deliver patches after testing.
select * from ib_si_history where trunc(trnx_date)=to_date('01/03/2020','dd/mm/yyyy');

Hafiz, Mar 4, 2020 12:06 PM:-

The patches is ready to deploy to Staging server. Please get the patches at below path:-
//10.20.8.35/internet banking/20200304_5268_ib_si_jompay

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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