Support #10732
[SCP ID :##5301##] : Unable to Reset Password & Security Question Failure - Error code : 9002
Status: | Closed - End of life cycle | Start date: | April 15, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Below customer was unable to reset his Password & Security Question for KFH IB account due to the above reason.
Cust Name : TAN WEI KIAN
I/C No : 881017015149
AC No : 010103014095
Contact No : 0127067588
Reject Code : 9002
Please help to further check on this issue.
All the related logs can be found at below dir:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\15042020
#HD00022756
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Apr 16, 2020 11:40 AM:-
Finding HPS return error 02 when verifying the card. Please refer log below:- log <RETURN_STATUS>0</RETURN_STATUS><p_client_code>78592</p_client_code><p_error_code>02</p_error_code><p_error_message>PIN CHANGE INFO ERROR RETREIVING DATA</p_error_message></HPSRESULT>
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.