Support #10732

[SCP ID :##5301##] : Unable to Reset Password & Security Question Failure - Error code : 9002

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:April 15, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Below customer was unable to reset his Password & Security Question for KFH IB account due to the above reason.

Cust Name : TAN WEI KIAN

I/C No : 881017015149

AC No : 010103014095

Contact No : 0127067588

Reject Code : 9002

Please help to further check on this issue.

All the related logs can be found at below dir:

\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\15042020

#HD00022756

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Apr 16, 2020 11:40 AM:-

Finding

HPS return error 02 when verifying the card. Please refer log below:-

log
<RETURN_STATUS>0</RETURN_STATUS><p_client_code>78592</p_client_code><p_error_code>02</p_error_code><p_error_message>PIN CHANGE INFO ERROR RETREIVING DATA</p_error_message></HPSRESULT>

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF