Support #10757
[SCP ID :##5313##] : Unable to change password | SEVEN EIGHT SIX FURNITURE MART TRADING
| Status: | Closed - End of life cycle | Start date: | April 28, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Received complain from CMS User unable to change her password today.
She inform that an error message prompted “service is currently unavailable” after she keyed in the SMS Pin number.
Kindly please check & revert to us soonest.
Info as follows:
Company Name
: SEVEN EIGHT SIX FURNITURE MART TRADING
User I.D
: HIDAYAH123
Account No.
: 017140000041
Transaction Date & Time
: 28/04/2020 @ 11.20am-1138am
Please assist this urgently.
All the related logs already placed at below directory:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\28042020
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan,Apr 29, 2020 11:26 AM:-
Findings as below. IB was not able to load user HIDAYAH123 from the database, thus resulting in an error when trying to save/update user.
Please ask customer to retry.
BIBSystem.logs
2020/04/28 11:29:08:991 ERROR kfhbib.error.exception.IBBusinessException: [1] Invalid PIN.
2020/04/28 11:29:23:861 ERROR kfhbib.hibernate.utils.HibernateGenericDBUtils: Error code : 0000
2020/04/28 11:29:23:861 ERROR kfhbib.hibernate.utils.HibernateGenericDBUtils: Error details : could not load an entity: [my.com.kfhbib.hibernate.tables.BIBUser#HIDAYAH123]
Exception class : org.hibernate.exception.SQLStateConverter, class method : handledNonSpecificException, line number : 126org.hibernate.exception.SQLStateConverter.handledNonSpecificException(SQLStateConverter.java:126)
org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:114)
org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:66)
org.hibernate.loader.Loader.loadEntity(Loader.java:1895)
2020/04/28 11:29:23:869 ERROR kfhbib.hibernate.utils.HibernateGenericDBUtils: Error code : 0000
2020/04/28 11:29:23:869 ERROR kfhbib.hibernate.utils.HibernateGenericDBUtils: Error details : ids for this class must be manually assigned before calling save(): my.com.kfhbib.hibernate.tables.BIBUser
Exception class : org.hibernate.id.Assigned, class method : generate, line number : 56org.hibernate.id.Assigned.generate(Assigned.java:56)
org.hibernate.event.def.AbstractSaveEventListener.saveWithGeneratedId(AbstractSaveEventListener.java:122)
upass logs
11:29:08,985 ERROR [STDERR] Apr 28, 2020 11:29:08 AM my.com.upass.UPassController VerifyTAC
INFO: HIDAYAH123 Return=1
#2
Updated by Zahir Abd Latif over 4 years ago
- Subject changed from [SCP Unable to change password | SEVEN EIGHT SIX FURNITURE MART TRADING to [SCP ID :##5313##] : Unable to change password | SEVEN EIGHT SIX FURNITURE MART TRADING
Issue closed in SCP.
#3
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle