Support #10759

[SCP ID :##5315##] : PENDING TRANSACTION : SABAH LIVESTOCK DAIRIES BREEDER SDN BHD : MY0140637

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:April 29, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

CC received call from this customer, she informed pending transaction does not showed up when login as approval.

Customer informed that need urgently to cancel/reject those transaction afraid of overdraft might happened and for company record purpose.

Nama Syarikat : SABAH LIVESTOCK DAIRIES BREEDER SDN BHD

Approval groub A : lai5059

Approval groub B : faizal6003

Date of transaction : 23/04/2020

Beneficiary Acc : 101960010149105

Bank : Alliance bank

Beneficiary name : SABAH LIVESTOCK DAIRIES BR ABMB

Kindly assist on this matter.

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Stephanie, Apr 29, 2020 04:28 PM:-

User faizal has already approved 1 time using group A, currently changed to group B can't see the transaction, because the record for user named faizal already exists in bib_approver_status table. 
User shiang foong is on group A, the counter approval is full for group A, that's the reason shiang foong can't see the transaction.

Please ask customer to change shiang foong to group B. This will allow customer to see the transaction.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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