Support #10759
[SCP ID :##5315##] : PENDING TRANSACTION : SABAH LIVESTOCK DAIRIES BREEDER SDN BHD : MY0140637
Status: | Closed - End of life cycle | Start date: | April 29, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
CC received call from this customer, she informed pending transaction does not showed up when login as approval.
Customer informed that need urgently to cancel/reject those transaction afraid of overdraft might happened and for company record purpose.
Nama Syarikat : SABAH LIVESTOCK DAIRIES BREEDER SDN BHD
Approval groub A : lai5059
Approval groub B : faizal6003
Date of transaction : 23/04/2020
Beneficiary Acc : 101960010149105
Bank : Alliance bank
Beneficiary name : SABAH LIVESTOCK DAIRIES BR ABMB
Kindly assist on this matter.
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Stephanie, Apr 29, 2020 04:28 PM:-
User faizal has already approved 1 time using group A, currently changed to group B can't see the transaction, because the record for user named faizal already exists in bib_approver_status table. User shiang foong is on group A, the counter approval is full for group A, that's the reason shiang foong can't see the transaction. Please ask customer to change shiang foong to group B. This will allow customer to see the transaction.
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.