Support #10768
SCP ID :##5319##] : Unable to Login After Account Unlocked
| Status: | Closed - End of life cycle | Start date: | May 04, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to check on issue below.
Customer forgot his id/password and already tried to login more than 3 times and his account got locked
Customer called contact center and managed to unlock his account.
However, customer still cannot login to his account.
From our investigation, we found this message during customer login :
'Old mobile phone number is matched with the mobile phone number registered previously.'
Customer details as below:
Name :ZAKARIA BIN DAUD
User ID :7409
RIM No : 8951
All the related logs already placed at below dir:
\\10.20.8.50\Insert Here\IB Logs\04052020
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Sufian, May 5, 2020 09:13 AM:-
Please ignore this ticket. Issue is already resolved after customer change the password.
Issue closed in SCP.