Support #10770
[SCP ID :##5321##] : USERSTOKEN PROCESSED 4/5/2020 NOT IN TOKEN GENERATE LIST
| Status: | Closed - End of life cycle | Start date: | May 05, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Seeking your assist to check issue below,
user tokens processed/binding yesterday are appear in the token generate list.
History
#1
Updated by Stephanie Sufrapto over 4 years ago
- Assignee changed from Stephanie Sufrapto to Ngoh Chee Onn
Hi Chee Onn, please assist on this issue. TQ
#2
Updated by Ngoh Chee Onn over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
Please refer below for the root cause and action taken by Maybank RCMS team.
Root Cause:
- SMTP email server certificate expired. Require Maybank to update the certificate validity.
Thank you
#3
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.