Support #10772
[SCP ID :##5323##] : RCAS PIN Mailer Error HSM
| Status: | Closed - End of life cycle | Start date: | May 11, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to check RCAS PIN Mailer got error code 16 from HSM. We already restart the HSM but the result still same and got error code 16.
Log files on attachment.
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
- % Done changed from 0 to 100
Gabby, 12 May 2020:-
Dear Andry,
Please be reminded to always use the same email subject based on the support ticket opened in Penril Customer Support Portal.
Based on below error log:
[#|2020-05-11T11:41:59.369+0700|INFO|glassfish3.1.1|javax.enterprise.system.std.com.sun.enterprise.server.logging|_ThreadID=79;_ThreadName=Thread-2;|[11/05/2020] [11:41:59:369] [INFO]
[MsgUtils]:841 - parsed response - class net.penril.rcas.hsm.pin_print.messages.PinPrint1stResponse: {RESPONSE_CODE=UN, ERROR_CODE=16}
Root Cause: Error Code 16 is thrown by HSM itself. Based on attached Thales HSM documentation, error code 16 is "Printer not ready"
Solution:
Try restarting the printer and check connectivity of the printer.
If there is no issue on the printer, check with Thales HSM vendor about error code 16 handling.
Information from Thales as attached:
00 : No error
14 : Invalid PIN encrypted under LMK
16 : Printer not ready
17 : HSM not in authorised state
18 : Document definition not loaded
#2
Updated by Zahir Abd Latif over 4 years ago
Issue closed in SCP.
#3
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle