Support #10788

[SCP ID :##5334##] : 20200427/MY/RCMS/MYTIONG / Unable to approve FPX B2C trnx /02W0JPTZR (SD2936492 & IM2223251)

Added by Zahir Abd Latif over 4 years ago. Updated about 4 years ago.

Status:Closed - End of life cycleStart date:May 14, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please assist to check on this issue.
Customer unable to approve transactions for account 552107302616.

Error : Invalid authorization code.

Token used is also correct (Token Details : Serial Number 3400192368)

Please refer to email and logs attached.

Re 20200427MYRCMSMYTIONG Unable to approve FPX B2C trnx 02W0JPTZR (SD2936492 IM2223251) MBBRCMSW-6911.msg (1.06 MB) Zahir Abd Latif, May 14, 2020 17:50

History

#1 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Chee Onn, Jun 2, 2020 03:18 PM:-

Hi Zaireen,

The response code 5546 and Error Code 3030 is the encoded response from HSM and those decode String as below. According to the log, there is no response invalid authentication from this timestamp.

Response Code 5546 = UF (Service Code for HSM Pin Verification)


Issue closed in SCP.

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