Support #10811

[SCP ID :##5355##] : Inconsistent FPX Report

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:May 28, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY CORUSSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

There are missing transactions from Corus Report Name: Fpx Transaction Enquiry Report.

Transaction can be found from FPX settlement and debited from Customer account, but missing from the report

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, May 29, 2020 01:57 PM:-

Dear Shahrul,

Kindly check with the user if there is any filtering applied when generating the FPX report in CORUS.

Findings so far:
All the reported missing transactions are from CMS

Kah Yan, Jun 3, 2020 02:40 PM:-

Dear Shahrul,

As per WhatsApp discussion, please raise this issue to FPX Engine vendor for investigation why the records were not inserted to FPX_DAC_ORDERLIST table.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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