Support #10816
[SCP ID :##5359##] : Pending IBG - Red Sea Housing Sdn Bhd
| Status: | Closed - End of life cycle | Start date: | June 01, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly be informed that RED SEA HOUSING MALAYSIA SDN BHDfka AM MODULAR SDN BHD has made an online payment into your account via KFH Online on 13 Apr 2020 13:23:13.
The details of payments are as follows:
Status
:Accepted for Processing. Please check transaction status in your account transaction history or e-statement.
Amount
:RM750.00
IB Reference No
:0000737591
Reference No
:1022349616
Beneficiary bank
:CIMB BANK / CIMB ISLAMIC BANK
Recipient's Reference
:INV 0944 N 1010
Other Payment Details
:-
From the report user can see that the transaction is successful, and the recipient already receive the fund.
However, customer still received email mention there is an outstanding transaction in customer queue.
Please help to check further on this issue.
We will send the logs thru email.
History
#1
Updated by Zahir Abd Latif about 4 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Pending user to provide log file.
Follow up and still no response and updates from user.
Issue closed in SCP.