Support #10819

[SCP D :##5362##] : Error 'Invalid Token' prompt during device pairing

Added by Zahir Abd Latif over 4 years ago. Updated almost 4 years ago.

Status:Work Completed-End life cycleStart date:June 02, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

90%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

User facing issue during device pairing when error 'Invalid Token' prompt. 'Mobile UPASS' already been selected in 'Organization Setup'.

BSNeBIz Error Log 2 6 2020.msg (108 KB) Zahir Abd Latif, June 02, 2020 14:20

secure pass type.png (388 KB) Nurul Athira Abdul Rahim, June 03, 2020 14:10

History

#1 Updated by Nurul Athira Abdul Rahim over 4 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#2 Updated by Najmi Pasarudin over 4 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#3 Updated by Najmi Pasarudin over 4 years ago

  • % Done changed from 0 to 90

#4 Updated by Najmi Pasarudin over 4 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Issue:
New Single User cannot perform Device Pairing. Got error Invalid Token Type.

Finding:
When CA create or edit Single User, token type is optional.

Solution:
Fix token type as mandatory for both Authorizer and Single User.

Test case:
  1. Login as CA for Single User company
  2. Create or edit user
  3. Leave the field Token Type as blank
  4. Expected result, page should show error Token Type is required

#5 Updated by Nurul Athira Abdul Rahim over 4 years ago

Tested and passed

Change status to SIT for SIT Testing

#6 Updated by Nurul Athira Abdul Rahim over 4 years ago

  • Status changed from System Integration Test to User Acceptance Test

Tested and passed by Azyan on 030620

Status change to UAT for UAT testing

#7 Updated by Nurul Athira Abdul Rahim over 4 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#8 Updated by Najmi Pasarudin over 4 years ago

  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Deployed UAT on 09/06/2020

#9 Updated by Nurul Athira Abdul Rahim over 4 years ago

  • Status changed from User Acceptance Test to Pending Prod Deployment
  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

17/06/2020 Tested and passed by Mazni

#10 Updated by Najmi Pasarudin over 4 years ago

  • Status changed from Pending Prod Deployment to Pending Review
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Deployed to production on 19/06/2020

#11 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Status changed from Pending Review to Work Completed-End life cycle
  • Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif

Also available in: Atom PDF