Support #10947

[SCP ID :##5401##] : SACDA941 CPU Utilization

Added by Zahir Abd Latif about 4 years ago. Updated almost 4 years ago.

Status:Work Completed-End life cycleStart date:June 25, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

CPU usage spike on SACDA941 on morning until afternoon 25/6/2020.
High failure rate on IBFTLMobileService.

History

#1 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#2 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Assignee changed from Najmi Pasarudin to Chun Feng Lim

#3 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#4 Updated by Chun Feng Lim about 4 years ago

  • % Done changed from 0 to 90

From submitted log file to IBM, corrupted file are found in MFP server. Currently corrupted file are being replace and CPU usage issue are back to normal level. Still require monitoring for the time being.

#5 Updated by Chun Feng Lim about 4 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • % Done changed from 90 to 100

MFP Server 2 has CPU spike for the last 10 days. Issue resolved.

#6 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Status changed from Closed - End of life cycle to System Integration Test
  • Assignee changed from Chun Feng Lim to Nurul Athira Abdul Rahim

#7 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Status changed from System Integration Test to User Acceptance Test
  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

Tested and passed by Azyan on 17/08/20

#8 Updated by Nurul Athira Abdul Rahim about 4 years ago

  • Status changed from User Acceptance Test to Pending Prod Deployment

#9 Updated by Nurul Athira Abdul Rahim about 4 years ago

Tested and passed by UAT team

#10 Updated by Najmi Pasarudin about 4 years ago

  • Status changed from Pending Prod Deployment to Internal Testing
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Deployed Production on 19/08/2020

#11 Updated by Najmi Pasarudin about 4 years ago

  • Status changed from Internal Testing to Pending Review

#12 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Status changed from Pending Review to Work Completed-End life cycle
  • Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif

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