Support #11090
[SCP ID :##5453##] : Unable to Authorize reset password request
| Status: | Closed - End of life cycle | Start date: | August 08, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please assist to check, user claim unable to approve reset password for below corporate:
Please be informed that we are not able to approve pending task as per below details.
Sample:
MYKIMOSE2D
MYKIMOSE1A
MYJAZCO1C
MYKIMOSE1A
Maker:
08 Aug 2020 10:32:28 MY (UTC+08:00)
Checker:
00089458
8/8/2020 12.17pm
MYKIMOSE2D
Maker: 00097039
08 Aug 2020 11:15:57 MY (UTC+08:00)
Checker:
00089458
08/08/2020 12.19pm
MYJAZCO1C
Maker: 00120018
08 Aug 2020 10:53:23 MY (UTC+08:00)
Checker
00089458
Error received from RCMS
History
#1
Updated by Rayvandy Gabbytian about 4 years ago
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
Dear Zahir,
I think Nuraina is not from Maybank Indonesia. Her work email is from @maybank.com which is Maybank KL and not under my support. Please move this support ID to the correct redmine project.
I reassign this task back to you.
Thank you.
#2
Updated by Zahir Abd Latif about 4 years ago
- Project changed from Maybank BII RCAS Support to Maybank RCAS Support
- Assignee changed from Zahir Abd Latif to Ngoh Chee Onn
#3
Updated by Ngoh Chee Onn about 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
According to the log file, there was an issue connecting to sql server database bluezone360. Maybank RCAS IT team to check the connection to sql server database.
Thank you
#4
Updated by Zahir Abd Latif about 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.