Support #11141

[SCP ID :##5473##] : Failed Bulk Payment - Coshare Holding

Added by Zahir Abd Latif about 4 years ago. Updated about 4 years ago.

Status:Closed - End of life cycleStart date:August 19, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to check issue faced by our customer.
They unable to perfrom bulk payment transaction via CMS and getting error 'Error while performing your request'

Below are the customer details:

Name: COSHARE HOLDINGS BERHAD
Acct num: 001105015918
Timestamp: 18/08/2020 (Around 10:30PM)

All the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18082020

KFH_CHB 18082020.PNG (250 KB) Zahir Abd Latif, August 19, 2020 10:08

History

#1 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Aug 25, 2020 04:17 PM:-

Finding

1) Unable to validate BIC Code. Suspect unable to get data from database

Solution

1) Minimize call to database when validating BIC Code. We will deliver the patches after testing

#2 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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