Support #11154

[SCP ID :##5476##] : unable to cancel SI

Added by Zahir Abd Latif about 4 years ago. Updated about 4 years ago.

Status:Closed - End of life cycleStart date:August 21, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer unable to cancel his registered SI. He unable to find any option to delete the transaction (no delete button/tab) from his KFHOnline account.

Trxn ID :
202006040007113648
202005310007092654

ib_si.xlsx (4.15 KB) Zahir Abd Latif, August 21, 2020 17:47

ib_transaction_history.xlsx (4.99 KB) Zahir Abd Latif, August 21, 2020 17:47

History

#1 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Aug 28, 2020 04:58 PM:-

Root cause:
String index out of range: -1
The method is trying to delete something that is empty. Happens to start date at 29th

Kah Yan, Sep 2, 2020 11:30 AM:-

Dear Shahrul / Sufian,

Kindy find the patch at the below path.
\\10.20.8.35\Internet Banking\20200828_5476_ib_si_error

#2 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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