Support #11154
[SCP ID :##5476##] : unable to cancel SI
Status: | Closed - End of life cycle | Start date: | August 21, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to cancel his registered SI. He unable to find any option to delete the transaction (no delete button/tab) from his KFHOnline account.
Trxn ID :
202006040007113648
202005310007092654
History
#1 Updated by Zahir Abd Latif about 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Aug 28, 2020 04:58 PM:-
Root cause: String index out of range: -1 The method is trying to delete something that is empty. Happens to start date at 29th
Kah Yan, Sep 2, 2020 11:30 AM:-
Dear Shahrul / Sufian, Kindy find the patch at the below path. \\10.20.8.35\Internet Banking\20200828_5476_ib_si_error
#2 Updated by Zahir Abd Latif about 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.