Support #11188
[SCP ID :##5493##] : Apple Safari iMac Desktop - TAC not display
| Status: | Work Completed-End life cycle | Start date: | August 27, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We have received an email from customer on 24/08/2020 regarding no function of Request for Tac Number once customer tried to perform DuitNow using Apple Safari iMac Desktop.
He tried to perform DuitNow using Google Chrome browser and this issue didn’t happen. So that the problem only happen when customer using Apple Safari iMac Desktop.
Customer inform preferred to use Apple Safari and seek our assistance to solve this issue. Customer already used latest safari for version 13.1.2.
Attached is the email sent by customer for your team further action.
Last date & time stamp : 15:35pm, 25/08/2020
Username : zaidijb1984
Tac Mobile no : 0127174861
History
#1
Updated by Stephanie Sufrapto about 4 years ago
- Assignee changed from Stephanie Sufrapto to Siti Balqis Othman
Hi Balqis,
As per conversation please update on this. Thank you
#2
Updated by Siti Balqis Othman about 4 years ago
- Status changed from New - Begin Life Cycle to System Integration Test
- % Done changed from 0 to 100
Reported issue:
Customer unable to click tac request button when using the Safari browser.
Root Cause:
Upon checking, the safari HTML content doesn't follow the screen when user scroll. Thus, makes the content un-clickable because safari considers the content location is at the outside of the boundary.
The current HTML height was 100%, for browser other than safari it will detect this height to cover for the whole screen including the scrolling content.
Unfortunately, the safari browser does not cover the whole screen.
The solution given was:
Set the height of HTML to auto. This will make the HTML height automatically growing based on the content as user scrolling the safari browser screen and others browser.
#3
Updated by Siti Balqis Othman over 3 years ago
- Status changed from System Integration Test to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Assalammualaikum Zahir,
Kindly help to close this issue.
This issue already deploys to production on 19 January 2021 under Migration ID149.
Thank you for your kindness and stay safe!!