Support #11232
[SCP ID :##5528##] : FTL/CA login session expired
| Status: | Closed - End of life cycle | Start date: | September 09, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check below issue:
1. This customer unable to activate Single User for FTL. The error shows ‘session expired’.
Already tried clear cache & browsing history but still got same problem.
The details of the customer as per below :
CIF Number : 250086167
Company Name : PUNCAK ALAM BINA
Username : PUNCAKALAMBINA5
2. unable to activate Initiator & Approver for FTL - session expired
1) Company Name : LEE FOOK LEONG &
CIF Number : 210162941
Username : leefookleong03 & leefookleong04
Mobile No : 0177353718 / lflsegt@yahoo.com
3. unable to login as Corporate Administration - session expired
1) Company Name : AL FAJRI NETWORK
CIF Number : 100577879
Username : alfajrinetwork
Mobile No : 0123208135
log file: D:\prod_logs\VPIBKA01\BIB1
History
#1
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Balqis,Sep 10, 2020 12:03 PM:-
Salam kak Ilah, As per conversation, all of the above customers faced session expired due to system unable to find BusinessExceptionClass to display the error message to the customer. The issue NoClassDefFoundError because of WebSphere failed to load the class. Upon checking the BusinessException class at deployment path before migration, the class existed. After last night migration to deploy the new bib war file, the system able to display the error message when Penril testing scenario invalid password during login. Below is one of the error that the system throws when want to retrieve error message from businessException class to display error "Username or Password is invalid" to customer. [9/9/20 13:25:06:287 SGT] 000002b7 SystemOut O [09/09/2020] [13:25:06:287] [DEBUG] [IntegrationProcessService]:366 - errorCode:AA [9/9/20 13:25:07:287 SGT] 000002b7 SystemOut O [09/09/2020] [13:25:07:287] [INFO] [IBFTLoginTypeServices]:482 - UPASS User Failed during Password Verification for ID: PUNCAKALAMBINA5 with response: 1 [9/9/20 13:25:07:287 SGT] 000002b7 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet action: java.lang.NoClassDefFoundError: com.ib.common.error.exception.IBBusinessException (initialization failure) at java.lang.J9VMInternals.initializationAlreadyFailed(J9VMInternals.java:91) at com.ib.common.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:51) at com.ib.enterprise.services.ib101_access.IBFTLoginTypeServices.verifyPassword(IBFTLoginTypeServices.java:291) at com.ib.enterprise.services.ib101_access.IBFTLoginTypeServices.verifyFTLogin(IBFTLoginTypeServices.java:112) at com.ib.bib.controller.actions.ib101_access.IBFTLoginTypeAction.execute(IBFTLoginTypeAction.java:114) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) Kindly help to check is the reported customer able to login the AgronetBIZ at bib user activity.
#2
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.