Support #11247

[SCP ID :##5541##] : KFH Online Unable to Perform Foreign Telegraphic Transfer

Added by Zahir Abd Latif about 4 years ago. Updated about 4 years ago.

Status:Closed - End of life cycleStart date:September 14, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer tried to perform Foreign Telegraphic Transfer via KFH Online but unsuccessful. Error message “Service Currently Unavailable”.

Account No.

: 002142017462

Amount

: USD 2200

Beneficiary Bank

: BANK OTKRITIE FINANCIAL CORPORATION

Beneficiary Account No.

: 40702840507169000037

Beneficiary City

: Saint Petersburg, RUSSIA.

Swift Code

: RUDL RU MM

Transaction Date / Time

: 14/9/2020 @ 3:15pm ~ 3:30pm

Log files : \\10.20.8.104\ib\Log\14092020

History

#1 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Sep 15, 2020 12:55 PM:-

Finding

1) Missing service info for non resident

solution

1) Please add new service info following the document we provided at attachment. Please change "Maximum Transfer Limit" as production setting

#2 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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