Support #11256

[SCP ID :##5551##] : CMS IBG Transaction - Request for More than 1 Approver

Added by Zahir Abd Latif about 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:September 18, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to investigate issue faced by the customer below.

Customer unable to perform IBG Transfer due to error message “Pending Approval 1”.

For your info, this account has one (1) approver only which is MOHAMMED AFIQ BIN ROSLI.

Below are the customer details:

Account number : 017141001737
Verifier+initiator : mariam8605
Approver : aFIQrosli

All the related logs can be found at below dir:

\\10.20.8.50\Insert Here\IB Logs\18092020

##HD00023452

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Sep 23, 2020 03:43 PM:-

Finding

1) Several tables are not updated.
2) Found several database related errors on time of approve transaction.

Suggestion

Please deploy static session patches:-
//10.20.8.35/internet banking/20200902_static_session

#2 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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