Support #11256
[SCP ID :##5551##] : CMS IBG Transaction - Request for More than 1 Approver
Status: | Closed - End of life cycle | Start date: | September 18, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to investigate issue faced by the customer below.
Customer unable to perform IBG Transfer due to error message “Pending Approval 1”.
For your info, this account has one (1) approver only which is MOHAMMED AFIQ BIN ROSLI.
Below are the customer details:
Account number : 017141001737
Verifier+initiator : mariam8605
Approver : aFIQrosli
All the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18092020
##HD00023452
History
#1 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Sep 23, 2020 03:43 PM:-
Finding 1) Several tables are not updated. 2) Found several database related errors on time of approve transaction. Suggestion Please deploy static session patches:- //10.20.8.35/internet banking/20200902_static_session
#2 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.