Support #11272
[SCP ID :##5567##] : Session expired MY0246965 MAM MULTIPURPOSE ENTERPRISE Agronet biz
| Status: | Closed - End of life cycle | Start date: | September 25, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to view Transaction history for AGRONETbiz as will come to error ‘session expired”
Company Name:
MAM MULTIPURPOSE ENTERPRISE
User ID: 3887
Username: blongroup2Full Name: Mohd Aizzat Bin MastanTimestamp: 24/09/2020 08:10:06 PM
1007491000009760
Current Account
ACTIVE
MAM MULTIPURPOSE ENTERPRISE
History
#1
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
25/09/2020: Ask ilah to check with host regarding below response
[9/24/20 20:09:56:272 SGT] 0000219d SystemOut O [24/09/2020] [20:09:56:272] [INFO] [MsgUtils]:869 - parsed response - class com.ib.message.response.inquiry.DDHistoryDetailsResponse:{ACCOUNT_NUMBER=1007491000009760, ACCOUNT_TYPE=D, POSTING_DATE_YYYYDDD=2020264, POSTING_ORDER=1, FILE_INDICATOR=2, POSTING_DATE=200920, POSTING_TIME=151906, EFFECTIVE_DATE=200920, USER_ID=RPPPOST, SEQUENCE_NUMBER=2054442, SUPERVISOR_ID=, AUXILLIARY_TRANSACTION_CODE=5982, TELLER_TRANS_DESC=DuitNow/Instant Dr CA, DEBIT_CREDIT=D, TRANSACTION_CODE=277, TRANS_DESC=DuitNow/Instant Dr, AFFECTS=B, SERIAL_NO=0, ROUTING_NO=0, TO_ACCOUNT_NO=0, TO_ACCOUNT_TYPE=, CURRENCY=MYR, TRANSACTION_AMOUNT=12800.00, ADD_INFO_REMARK=RPPPOST 0020544425982 2, NEW_RATE=0.00, YOUR_REFERENCE=, ORIGINAL_AMOUNT=12800.00, ORIGINAL_CURRENCY=MYR, EXCHANGE_RATE=1.000000000, EXCHANGE_RATE2=1.0000000, MESSAGE_ID=}
28/09/2020: Ilah Checking with host team, try to restore host log.
02/10/2020: Ilah asking customer to retry as she suspect issue only happen in that time only. Waiting for her update will follow up again later
#2
Updated by Stephanie Sufrapto almost 4 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
No feedback from customer. Kindly close this. thank you
#3
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.