Support #11276
[SCP ID :##5571##] : FPX Transaction Successful - but not credited to merchant
Status: | Closed - End of life cycle | Start date: | September 29, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly assist to check
FPX transaction successful at KFHOnline - account debited but the amount not credited at merchant
Txn Detail
Txn ID : 202009290007658245, 202009290007658227
Amount : RM50
Date & time : 29/09/2020 – 3:18pm & 3:21pm
Log files : \\10.20.8.104\ib\Log\29092020
History
#1 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Sep 29, 2020 05:53 PM:-
Dear Shahrul, Kindly check with PayNet / FPX Engine vendor on this issue. IB will only debit customer account. 15:18:05,605 INFO [STDOUT] [CIB-FPX] >>> encodeACXML <<< , FPXTrnxID:2009291516510527 on 2020/09/29 15:18:05.005 - XMLRequest(<Msg><MethodName>CallAC</MethodName><Channel>R</Channel><FPXTRANSID>2009291516510527</FPXTRANSID><DEBITAUTHCODE>00</DEBITAUTHCODE><DEBITAUTHNO>1023379135</DEBITAUTHNO><BUYERACCNO>011142000078</BUYERACCNO><BUYERNAME><![CDATA[NOOR DEEANA BINTI AHMAD RAFIDZI]]></BUYERNAME><IBREFNO>202009290007658227</IBREFNO></Msg>) 15:21:03,961 INFO [STDOUT] [CIB-FPX] >>> encodeACXML <<< , FPXTrnxID:2009291519100529 on 2020/09/29 15:21:03.003 - XMLRequest(<Msg><MethodName>CallAC</MethodName><Channel>R</Channel><FPXTRANSID>2009291519100529</FPXTRANSID><DEBITAUTHCODE>00</DEBITAUTHCODE><DEBITAUTHNO>1023379170</DEBITAUTHNO><BUYERACCNO>011142000078</BUYERACCNO><BUYERNAME><![CDATA[NOOR DEEANA BINTI AHMAD RAFIDZI]]></BUYERNAME><IBREFNO>202009290007658245</IBREFNO></Msg>)
#2 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.