Support #11276

[SCP ID :##5571##] : FPX Transaction Successful - but not credited to merchant

Added by Zahir Abd Latif almost 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:September 29, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Kindly assist to check
FPX transaction successful at KFHOnline - account debited but the amount not credited at merchant

Txn Detail
Txn ID : 202009290007658245, 202009290007658227
Amount : RM50
Date & time : 29/09/2020 – 3:18pm & 3:21pm
Log files : \\10.20.8.104\ib\Log\29092020

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Sep 29, 2020 05:53 PM:-

Dear Shahrul,

Kindly check with PayNet / FPX Engine vendor on this issue. IB will only debit customer account.

15:18:05,605 INFO  [STDOUT] [CIB-FPX] >>> encodeACXML <<< , FPXTrnxID:2009291516510527 on 2020/09/29 15:18:05.005 - XMLRequest(<Msg><MethodName>CallAC</MethodName><Channel>R</Channel><FPXTRANSID>2009291516510527</FPXTRANSID><DEBITAUTHCODE>00</DEBITAUTHCODE><DEBITAUTHNO>1023379135</DEBITAUTHNO><BUYERACCNO>011142000078</BUYERACCNO><BUYERNAME><![CDATA[NOOR DEEANA BINTI AHMAD RAFIDZI]]></BUYERNAME><IBREFNO>202009290007658227</IBREFNO></Msg>)

15:21:03,961 INFO  [STDOUT] [CIB-FPX] >>> encodeACXML <<< , FPXTrnxID:2009291519100529 on 2020/09/29 15:21:03.003 - XMLRequest(<Msg><MethodName>CallAC</MethodName><Channel>R</Channel><FPXTRANSID>2009291519100529</FPXTRANSID><DEBITAUTHCODE>00</DEBITAUTHCODE><DEBITAUTHNO>1023379170</DEBITAUTHNO><BUYERACCNO>011142000078</BUYERACCNO><BUYERNAME><![CDATA[NOOR DEEANA BINTI AHMAD RAFIDZI]]></BUYERNAME><IBREFNO>202009290007658245</IBREFNO></Msg>)

#2 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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