Support #11280
[SCP ID :##5575##] : Single user able to login but then prompt error 'Service Currently Unavailable'
Status: | Closed - End of life cycle | Start date: | September 30, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Nurul Athira Abdul Rahim | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Single user able to login but then prompt error 'Service Currently Unavailable'. Upon checking, Single user without account is bind to all accounts
History
#1 Updated by Nurul Athira Abdul Rahim almost 4 years ago
- Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin
#2 Updated by Najmi Pasarudin almost 4 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#3 Updated by Najmi Pasarudin almost 4 years ago
- % Done changed from 0 to 90
#4 Updated by Najmi Pasarudin almost 4 years ago
Issue:
Single user login got error 'Service Currently Unavailable'
Finding:
When Single user do not have account, CDB will assigns all company's account to the user.
Error happens because some account is invalid account.
Solution:
Disable assign all account to single user.
#5 Updated by Najmi Pasarudin almost 4 years ago
- Status changed from Development / Work In Progress to Internal Testing
- Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
#6 Updated by Nurul Athira Abdul Rahim almost 4 years ago
- Status changed from Internal Testing to System Integration Test
Tested and passed
For SIT use company : azyan enterprise
For UAT use compan : Digital Testing & LHDN
Test Scenario :
1. In IBAM, go to organization setup > click company name> account management
2. Off all account
3. In CDB, create new user (mobile upass)
4. Process FTL and device pairing
Result : Successful logged in both in mobile and web
#7 Updated by Nurul Athira Abdul Rahim almost 4 years ago
- Status changed from System Integration Test to Pending Prod Deployment
- Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin
Tested and passed by Azyan and Mazni on 051020
#8 Updated by Najmi Pasarudin almost 4 years ago
- Status changed from Pending Prod Deployment to Pending Review
- Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
Production deployed on 05/10/2020
#9 Updated by Nurul Athira Abdul Rahim almost 4 years ago
- Status changed from Pending Review to Closed - End of life cycle
- % Done changed from 90 to 100
Migration ID0018