Support #11280

[SCP ID :##5575##] : Single user able to login but then prompt error 'Service Currently Unavailable'

Added by Zahir Abd Latif almost 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:September 30, 2020
Priority:NormalDue date:
Assignee:Nurul Athira Abdul Rahim% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Single user able to login but then prompt error 'Service Currently Unavailable'. Upon checking, Single user without account is bind to all accounts

History

#1 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#2 Updated by Najmi Pasarudin almost 4 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#3 Updated by Najmi Pasarudin almost 4 years ago

  • % Done changed from 0 to 90

#4 Updated by Najmi Pasarudin almost 4 years ago

Issue:
Single user login got error 'Service Currently Unavailable'

Finding:
When Single user do not have account, CDB will assigns all company's account to the user.
Error happens because some account is invalid account.

Solution:
Disable assign all account to single user.

#5 Updated by Najmi Pasarudin almost 4 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

#6 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Status changed from Internal Testing to System Integration Test

Tested and passed

For SIT use company : azyan enterprise
For UAT use compan : Digital Testing & LHDN

Test Scenario :
1. In IBAM, go to organization setup > click company name> account management
2. Off all account
3. In CDB, create new user (mobile upass)
4. Process FTL and device pairing

Result : Successful logged in both in mobile and web

#7 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Status changed from System Integration Test to Pending Prod Deployment
  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

Tested and passed by Azyan and Mazni on 051020

#8 Updated by Najmi Pasarudin almost 4 years ago

  • Status changed from Pending Prod Deployment to Pending Review
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Production deployed on 05/10/2020

#9 Updated by Nurul Athira Abdul Rahim almost 4 years ago

  • Status changed from Pending Review to Closed - End of life cycle
  • % Done changed from 90 to 100

Migration ID0018

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