Support #11298
[SCP ID :##5593##] : Status shows “Pending Approval” and the amount has been transferred out
Status: | Closed - End of life cycle | Start date: | October 15, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer has approved the transaction but the status shows “Pending Approval” and still appeared in approver tray.
However the fund has been transferred out from the account to bene bank. Customer is unable to print the receipt due to the status.
Kindly assist
log : \\10.20.8.104\ib\Log\15102020
History
#1 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Oct 16, 2020 05:43 PM:-
Finding Record at bib_companytransaction is not updated Suggestion 1) Since the account has been debited. Please update the record at bib_company_transaction to fix the record. Please execute sql below schema BIB UPDATE BIB_COMPANY_TRANSACTION SET UPDATED_BY = 'THINES', ACTION_STATUS = '4', TRNX_STATUS='Successful' WHERE TRNX_ID = '202010150000869122'; 2) Please deploy Please deploy static session patches:- //10.20.8.35/internet banking/20200902_static_session
#2 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Hafiz, Oct 27, 2020 07:52 PM:-
Please get sql for at below path:- //10.20.8.35/internet_banking/20201026_5593_pending_approval
Issue closed in SCP.