Support #11298

[SCP ID :##5593##] : Status shows “Pending Approval” and the amount has been transferred out

Added by Zahir Abd Latif almost 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:October 15, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer has approved the transaction but the status shows “Pending Approval” and still appeared in approver tray.

However the fund has been transferred out from the account to bene bank. Customer is unable to print the receipt due to the status.

Kindly assist

log : \\10.20.8.104\ib\Log\15102020

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Oct 16, 2020 05:43 PM:-

Finding

Record at bib_companytransaction is not updated

Suggestion

1) Since the account has been debited. Please update the record at bib_company_transaction to fix the record. Please execute sql below

schema BIB

UPDATE BIB_COMPANY_TRANSACTION
SET UPDATED_BY = 'THINES', ACTION_STATUS = '4', TRNX_STATUS='Successful'
WHERE TRNX_ID = '202010150000869122';

2) Please deploy

Please deploy static session patches:-
//10.20.8.35/internet banking/20200902_static_session

#2 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Hafiz, Oct 27, 2020 07:52 PM:-

Please get sql for at below path:-
//10.20.8.35/internet_banking/20201026_5593_pending_approval

Issue closed in SCP.

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