Support #11302
[SCP ID :##5597##] : UNABLE TO LOGIN APPROVER USER(SESSION EXPIRED ): KILANG BERAS SETIA JAYA SDN BHD : MY0262717
| Status: | Work Completed-End life cycle | Start date: | October 21, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
BIB customer unable to login as approver with error Session Expired (You have left the browser idle for more than 5 minutes. Please login again).
Already advice to clear catch browser history & try different browser (Google Chrome & IE).
Try more than 3 times but still appear same error
Please refer the time stamp below;
Kindly assist to check
Company Details
Company Id: 2256
CIF Number: 200160187
Company Name: KILANG BERAS SETIA JAYA SDN BHD
Approver Details
User ID: 4531
Username: zainoor
Full Name: zainoor binti jamaldin
Timestamp
20201020000002137669
zainoor
20/10/2020 05:27:27 PM
Login
Computer
20201020000002137638
zainoor
20/10/2020 05:20:09 PM
Login
Computer
History
#1
Updated by Siti Balqis Othman almost 4 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- % Done changed from 0 to 100
Chronology:
Upon checking on the upass.log provided by kak Ilah, the customer was able to login with the correct password based on below log data. Unfortunately, I was unable to check why customer getting session expired as the system.out, system.err unable to provide by kak Ilah due to memory error.
2020/10/20 17:20:10:416 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [Zainoor] Return: 0
2020/10/20 17:20:10:416 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [Zainoor] Return: 0
2020/10/20 17:27:30:479 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [Zainoor] Return: 0
2020/10/20 17:27:30:479 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [Zainoor] Return: 0
After discussing with kak ilah, the conclusion is to ask the customer to retry login.
At 3.28 pm, 21/20/2020: Kak Ilah inform via whatsapp that the customer is able to login.